Online Dispute Resolution
With the beginning of 2016 we as an online dealer need to provide further information to our customers. The background for this is a new regulation passed by the EU to simplify the handling of any disputes occurring from online trade. This new regulation (EU No. 524-2013) for dispute resolution in online trade for customers says that any online-dealing companies (B2C) based in the EU need to provide a link of an online-dispute regulation-platform of the European Commission.
You have access to that EC platform by using this link: https://www.verbraucher-schlichter.de/herzlich-willkommen-bei-der-allgemeinen-verbraucherschlichtungsstelle-%E2%80%93-ihrer-schlichtungsstelle-fuer-verbraucherstreitigkeiten